Privacy Policy - The Marketing Hub

This privacy policy explains how we collect and process your personal data when you use our website https://themarketinghub.net, including any information you provide when filling out a form or getting in touch with us.

If you have any questions or comments about this policy, please email us at hello@themarketinghub.net.

About Us

Company: The Marketing Hub Ltd

Email: hello@themarketinghub.net

Address: 9 Mill Lane, Darton, Barnsley, South Yorkshire, S75 5HE

Data Controller: Rebecca McQuillan

Our data controller is responsible for deciding how and why your personal data is processed, in accordance with applicable data protection laws.

Please contact us right away if:

You have any concerns or questions about how we use your data.
Your personal information has changed.
You would like to see the information we hold about you.

We take your privacy seriously and do our best to uphold the highest standards when collecting and processing your data.

If you are unhappy with our privacy practices, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can reach the ICO helpline on 0303 123 1133 or by email at casework@ico.org.uk.

What Data We Collect

Personal Data

We may collect personal information about you when:

You contact us about our services via a website form, telephone, email, or any other method.
You get in touch with us through social media platforms such as Instagram, Twitter, or LinkedIn.

The types of personal information we may hold include your name, the organisation you work for, telephone number, and email address. If you purchase a service from us, we may also store your bank account details.

Technical & Usage Data

This may include your IP address, browser type and version, plug-in types and versions, time zone and location, operating system and platform, and other technical information about the devices you use to access our website.

Our website uses cookies — small text files placed on your device to collect standard internet log and visitor information. Cookies help us distinguish you from other users and understand how our website is being used. For full details, please see our Cookies Policy.

We may also receive anonymised data about how you use our website. This data does not identify you personally. We also use third-party tools to improve your experience, including Visitor Analytics and Google Analytics. We may additionally receive data from other third parties we work with, such as payment and delivery services and advertising networks including Facebook.

Marketing & Communications Data

This may include your preferences for receiving marketing communications from us. You will find relevant options on our website forms and in any marketing materials we send.

How We Use Your Personal Data

We will only use your personal data where we are legally permitted to do so. Depending on the purpose, we may rely on more than one lawful basis. If you would like more information about the specific legal grounds we rely on, please email us at hello@themarketinghub.net.

The most common ways we use your personal data are:

To send you information, products, or services you have requested, or that are similar to those you have already purchased or enquired about.
To fulfil a contract, or to take steps at your request before entering into one.
To improve the information, products, services, and website we offer you.
To keep you updated with news about our organisation and the work we do.
To provide you, or permit selected third parties to provide you, with information about goods or services we think may interest you. We will always obtain your express consent before sharing your data with any third party for marketing purposes.
To measure the effectiveness of our advertising and deliver relevant content to you.
To ensure our website is presented effectively for you and your device.
To keep our website safe and secure, and to troubleshoot any technical issues.
To comply with any legal or regulatory obligations.

We do not generally rely on consent as the legal basis for processing your data, except when sending marketing communications by email or text message. You can unsubscribe from our emails at any time using the link included in every message, or by contacting us directly.

Change of Purpose

We will only use your personal data for the purposes for which it was collected, unless we have good reason to use it for another compatible purpose. If we need to use your data for an unrelated purpose, we will notify you and explain our legal basis for doing so.

Sharing Your Personal Data

We may share your personal data with:

Service providers who support our IT systems and business operations.
Professional advisers, including lawyers, bankers, auditors, and insurers.
HM Revenue & Customs, regulators, and other relevant authorities.
Third parties to whom we sell, transfer, or merge parts of our business or assets.

We require all third parties to respect the security of your personal data and to handle it in accordance with the law. We only permit them to process your data for specified purposes and in line with our instructions.

International Transfers

From time to time, we may need to transfer your personal data outside the European Economic Area (EEA). We may share your data with organisations such as ConvertKit (marketing emails), Microsoft Corporation and Airtable (CRM), and Twitter, Instagram, Google, LinkedIn, and SurveyMonkey (communications and marketing).

Whenever we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission, approved contracts or codes of conduct, or participation in schemes such as the EU-US Privacy Shield. Please contact us if you would like more information.

How We Protect Your Data

We take appropriate technical and organisational measures to prevent your personal data from being accidentally lost, misused, accessed without authorisation, altered, or disclosed. Access to your data is limited to those who have a genuine business need and are subject to a duty of confidentiality.

We have procedures in place to handle any suspected data breach and will notify you and any relevant regulator where we are legally required to do so.

Please be aware that, while we do our best to protect your data, the transmission of information over the internet is never entirely secure. Any transmission is at your own risk.

Your Legal Rights

You have the right to:

Request access to your personal data.
Request correction of inaccurate personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing.
Request transfer of your personal data.
Withdraw consent at any time.
Ask us to stop contacting you with direct marketing.

You will not normally be charged for exercising these rights, though we may apply a small fee for requests that are clearly unfounded, repetitive, or excessive. To make a request, please email us at hello@themarketinghub.net.

Further information about your rights is available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Third Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect data about you. We do not control these websites and are not responsible for their privacy practices. We encourage you to read the privacy notice of every website you visit.

Cookies

You can set your browser to refuse all or some cookies, or to alert you when cookies are being set. Please note that disabling cookies may affect the functionality of some parts of our website.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, communicated to you by email or post. Please check back regularly for updates.

Last updated: May 2026